Frequently Asked Questions
You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
You can create a Return in three simple steps
- Tap on MyOrders
- Choose the item to be Returned
- Enter details requested and create a return request
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
- NEFT - 1 to 3 days post refund initiation
- FancyDressWale Credit - Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet” – 1 day post refund initiation
No problem. If you change your mind, you can refuse the pickup of your item.
Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the 'CONTACT TAb ' button Given right side corner.
Don't worry, we'll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders.